8. Liability, Insurance & Damage Claims

We take real care with your belongings, but as with any moving company, our standard liability for loss or damage is limited unless additional coverage has been arranged. Unless we've agreed to a higher level of coverage with you in writing, our liability follows the baseline used across the Canadian moving industry: released-value protection of $0.60 per pound ($1.32 per kg) per affected item, based on that item's weight. This is often well below an item's replacement value — ask us about additional valuation coverage, and check whether your home or tenant's insurance covers belongings in transit, since it often doesn't by default.

If something arrives damaged or goes missing:

1. Note it on the paperwork before our crew leaves, if possible.
2. Submit a written claim within 7 days of your move for visible damage, or 30 days for damage discovered after unpacking.
3. We'll review your claim and respond within 14 business days.

We're not responsible for damage to items you packed yourself where the damage results from how they were packed, or for items that weren't disclosed to us as part of the shipment.